Terms of sale

1. Identity of the merchant and how it works

A purchase on Vestimoi involves two separate relationships:

1. The sale of the item, concluded directly between the buyer and the seller, a private individual selling her own items. The seller is the seller of the item: she remains responsible for the information she provides about its ownership, authenticity, condition and known defects, and she owes the legal warranty of quality under the Civil Code of Québec.
2. Vestimoi's service to the buyer: buyer protection (a protection fee of 1.5% of the item price) and shipping. For this service, [to be completed] is the merchant under the Consumer Protection Act and issues the corresponding invoice.

Vestimoi provides the platform, collects payment, facilitates the transaction and supports the payment and shipping steps. Vestimoi does not buy the items and does not sell them in its own name. It receives reports and may remove a listing or suspend a transaction when a check is justified. The presence of an item on Vestimoi does not mean it has been selected, inspected or authenticated by Vestimoi, unless a verification service is expressly shown for that item.

2. Item presentation and prices

Each listing shows the relevant known characteristics, including brand, size, material when known, condition, relevant measurements, included accessories, observed defects or signs of wear, price and availability. Photographs show the actual item as far as possible; colours may vary by screen. Known defects are described clearly.

Prices are in Canadian dollars. The displayed price includes the 1.5% buyer protection fee. Shipping is the Canada Post rate shown at checkout, taxes included; the taxes applicable to the protection fee are shown clearly before confirmation. The total payable, the shipping terms and the returns and refund policy are shown before the buyer confirms her order. A one-of-a-kind item may become unavailable before final validation; if payment is made for an unavailable item, the amounts received are refunded as required by law.

3. Order, payment and cancellation

Before paying, the buyer can review and correct her order. After payment, a notice restating the contract information is displayed. Payment is by payment card only, processed by our provider Stripe; Vestimoi neither receives nor stores your full card number and never asks for a card number by email or through the contact form. An order may be checked when there is a reasonable indication of fraud, without removing the buyer's rights.

The buyer can cancel her order herself from My purchases within 30 minutes of payment: the item price and shipping are refunded, except the buyer protection fee and the taxes on it. The seller can cancel the sale of an item as long as it has not shipped; the buyer then receives a full refund, protection fee included. Refunds go back to the card used for payment. Cancellation rights provided by law remain.

4. Seller obligations

The seller confirms that she owns the item, that she is free to dispose of it, that it is authentic and that she has disclosed the defects, alterations and relevant information she knows of. She ships a clean item that matches its description, within the deadlines shown in her seller area.

For each item sold, Vestimoi keeps a commission of 18% of the item price (15% with an ambassador code). Before submitting a listing, the seller sets up her payouts with Stripe, which verifies her identity and bank details. The net amount is paid to her by Stripe once the item has been delivered and the 72-hour reception window has passed with no problem reported; a dispute, a report or a chargeback holds the payout until it is resolved.

Vestimoi may refuse or remove a listing when it presents a risk of counterfeiting, disputed ownership, safety or non-compliance. It informs the seller. Vestimoi handles reports and disputes and issues refunds through the platform; this does not release the seller from her obligations to the buyer, and any financial allocation with the seller does not affect the buyer's rights.

5. Home guidance and additional services

Home guidance with a Vestimoi advisor is offered to sellers in the Capitale-Nationale region (Québec), by appointment and at the rates shown in the quote. The advisor helps sort the pieces and prepare the listings; the items remain the seller's property, she sells them under these terms, and the listings remain subject to review before publication. The terms of any paid alteration, cleaning or authentication service must be presented and accepted before the service is provided. No paid service is added without prior agreement.

6. Warranties and after-sales service

Items are second-hand: their condition and disclosed wear are part of assessing their qualities. This does not remove the applicable legal warranties, including conformity with the description and the legal warranty against undisclosed defects. No return is accepted for a change of mind. A problem is reported from My purchases within 72 hours of delivery, under the Returns and refund policy, which does not limit the remedies provided by law. The buyer can also reach Vestimoi at contact@vestimoi.com.