Returns and refund policy

1. No returns for a change of mind

Items are sold by private individuals. We do not accept returns for a change of mind: an item that matches its description and has no defect giving rise to a legal remedy cannot be returned. Your rights under the law remain applicable. This policy is shown to the buyer before purchase and restated in the confirmation.

2. Error, defect, non-conformity or delivery problem

Report any problem from My purchases, within 72 hours of delivery:

• Parcel not received, lost or damaged in transit: use "Report a delivery problem". Automatic confirmation of receipt is suspended during the review.
• Item that differs significantly from its description, is damaged or has an undisclosed defect: confirm receipt, then open a dispute, attaching photos if possible.

You can also write to contact@vestimoi.com with the order number. Vestimoi reviews the situation with the seller and offers the appropriate remedy as required by law, which may include a price reduction, a cancellation or a refund. The fact that an item is second-hand or sold "as is" does not remove the legal warranties. Defects and signs of wear clearly stated before purchase are taken into account in the assessment.

3. Cancellation

The buyer can cancel her order herself from My purchases within 30 minutes of payment: the item price and shipping are refunded, except the buyer protection fee and the taxes on it. If the seller cancels the sale of an item before it ships, the buyer receives a full refund, protection fee included.

The buyer may also exercise the cancellation rights provided by the Consumer Protection Act, in particular when the mandatory information, the written contract or the delivery do not meet the applicable requirements. For such a cancellation, write to contact@vestimoi.com with the order number and the reason; we will process the notice and the amounts to be refunded within the applicable legal time limits. This policy removes none of these rights.

4. Procedure and refunds

If the review of a dispute requires the item to be sent back, Vestimoi sends the instructions to the buyer. The buyer then keeps the proof of shipment and packs the item reasonably. If the cause lies with the seller or with the delivery, reasonable return costs are handled as required by law. Vestimoi communicates directly with the buyer and, where applicable, issues the refund through the platform. Refunds go back to the card used for payment. The seller cooperates with the necessary checks and remains bound by her legal obligations to the buyer.